Return Policy

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Return Policy for Bakka Luggage Industries LLP

At Bakka, we prioritize customer satisfaction and strive to provide the best quality products. If you are not completely satisfied with your purchase, our return policy ensures a hassle-free process for addressing your concerns. Please review the policy details below:

Eligibility for Returns

1. Returns are accepted only if the request is initiated within 7 days of receiving the product.
2. To be eligible for a return, the product must be:
• Unused, unwashed, and in its original condition.
• Returned in the original packaging, including all tags, labels, and accessories.
• Free from any damages caused after delivery.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Products purchased during clearance or sale promotions.
• Items that have been used, washed, or damaged due to improper handling.

Return Process

1. Initiating a Return:
   To initiate a return, email us at sales@bakka.in or call us at +919594968033 with the following details:
• Order ID
• Reason for return
• Photos of the product (if applicable)
2. Approval & Pickup:
   Once your return request is approved, we will arrange for a pickup or provide instructions for shipping the product back to us.
3. Inspection:
   Upon receipt, our team will inspect the product. If it meets the return eligibility criteria, we will process your refund or exchange.

Refund Policy

1. Refunds will be processed to your original payment method or as store credit, as per your preference.
2. Refund processing time:
• Prepaid Orders: 7-10 business days.
• Cash on Delivery (COD): Refunds will be issued as store credit or bank transfer.
3. Shipping charges (if applicable) are non-refundable.

Exchange Policy

If you wish to exchange an item, please follow the return process and mention the product you would like to receive in exchange. Exchanges are subject to availability.

Shipping Costs for Returns

1. If the return is due to a defect or incorrect product delivered, we will bear the return shipping costs.
2. For all other reasons, the customer is responsible for return shipping charges.

Important Notes

• Items returned without prior approval will not be accepted.
• Products damaged during return transit due to improper packaging will not be eligible for a refund or exchange.
• Bakka reserves the right to reject returns that do not meet the above criteria.

For any further assistance, feel free to contact us at info@bakka.in or +919594968033.

We appreciate your trust in Bakka and look forward to serving you better.

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